Terms & conditions Data Recovery

These Terms and Conditions govern all data recovery services provided by Dialtech to the customer. By engaging our services, you agree to the following terms:

Dialtech will attempt to recover lost, deleted, corrupted, or inaccessible data from the customer’s device using non-invasive and/or invasive recovery techniques, depending on the condition of the media. No guarantee is made that any or all data will be recoverable.

The customer authorizes Dialtech to:

• Receive and transport storage devices for recovery purposes
   
• Perform data recovery procedures, including disassembly or imaging of drives
   
• Access and handle data on the device as required for recovery
   

The customer affirms ownership of the device or has obtained legal permission to authorize recovery.

Data recovery outcomes vary based on device condition and failure type. Dialtech makes no warranties or guarantees, express or implied, regarding the success of any recovery attempt. Charges may apply regardless of outcome unless explicitly stated otherwise (e.g., “No Data, No Fee” policy).

All client data is treated as confidential. Dialtech will not view, copy, share, or disclose recovered data unless:

• Requested or authorized by the client
   
• Required by law, subpoena, or court order
   

Recovered data will be stored securely for a limited period (usually 7 days) and then permanently erased unless otherwise agreed upon.

Dialtech is not liable for:

• Loss, corruption, or non-recovery of data
   
• Any damage to devices resulting from recovery attempts
   
• Loss of income, business interruption, or any indirect damages from data loss or device failure
   

The client assumes all risk for ongoing use of any damaged or recovered device.

• An upfront diagnostic fee may apply
   
• Full payment is due upon successful recovery and before data is returned
   
• Recovered data may be returned on customer-supplied or purchased media
   

“No Data – No Fee” applies only if explicitly confirmed before service begins.

Devices left unclaimed after 30 days from service completion will be considered abandoned and may be recycled, wiped, or discarded.

• Provide accurate and complete information about the device and data loss
   
• Retain backups whenever possible
   
• Understand that recovery may void warranties or alter system functionality
   

These terms are governed by the laws of South Australia. Any disputes shall be resolved under local jurisdiction.

By proceeding with our services, you confirm that you have read, understood, and agreed to these terms.

📞 Dialtech | 0468 489 993
📧 alex@dialtech.com.au
🌐 https://dialtech.com.au